Everyone has a right to privacy, the Government are making sure businesses do it all properly by doing the GDPR (General Data Protection Regulation) stuffs. Sounds Good? By now I'm sure you are all completely sick of hearing and reading about so lets make this as quick as possible!
ByCandlelight 27 is Micro sized, a one woman show. As it is only me and it's just me seeing “data” 99% of the time. A helper might see an address if they do a postal run for me but that is it. I do not keep any paper copies of customer details, at all.
Online, Email and all electronic stuff.
ByCandlelight 27 has an online shop that many of you have ordered from. You can create an account or you checkout as a guest. I am not, to any of my knowledge, privy to your account details. It is password protected, set up by you, for your sole use.
The shop checkout system uses Stripe, PayPal and PayPal Express. I do not have Any access to any of your card details, those remain with Stripe and PayPal, I only recive your billing address and delivery details. Your delivery address is either written directed onto your parcel then the parcel given to Royal Mail.
ByCandlelight 27 email (bcl27Design@gmail.com and Bycandlelight27@gmail.com) is via Gmail and has made me electronically sign all sorts of GDPR related documents. No details or email addresses are saved on Gmail.
Newsletters are created by MailChimp I will at some point attempt to go, which by you will have to sign up again and do the fun double opt in thing.
ByCabdlelight 27 is on Facebook, Instagram, Twitter and Pinterest and Model Lit Art is on Instagram.
ByCandlelight 27 It is linked to Instagram and most of the posts come from there, it is rare I use it so any data on there is minimal. Private conversations (DM’s) with customers are not saved, retweets and replies are all Twitters territory.
I do not keep any customer data on Instagram. All regrams are done under the assumption that if you have tagged ByCandlelight27 (@Bycandlelight27) or Model Kit Art (@modelkitart) in your public post/photograph you are happy and consenting to the post/photograph being regrammed on either of the ByCandlelight 27 or Model Lit Art accounts. If you are not please contact me via Instagram or email requesting the post to be removed and it shall be done at the first available opportunity (more than likely immediately). Instagram private conversations (DM’s) are deleted once completed.
By Candlelight27 has a Pixel! What’s a Pixel?! It’s a something that talks to the Bycandlelight27 website and updates the Facebook shop whenever I do something on the main website shop. It also knows what you click on and can help me target my adverts. It is VERY rare I pay for Facebook advertising so the likelihood of me looking at the data to do anything is VERY small. There are a lot statistic on the Facebook business insights page but it is graphs and age ranges rather than exact details. Again this is to help promote targeted marketing campaigns rather than find out what you your favoite colour is.
Facebook Messenger is a good way for us to keep in touch. Pre-orders are often discussed this way as well as event enquiries and general business talk. Conversations are kept until finished, be that in writing or orders being collected. There is a regular deletion of messages.
I mainly work from my mobile phone, via apps or email. No personal data is held directly on my phone or computer unless permission has been expressly given.
Your right to be deleted!
You are perfectly within your rights to ask that any and all data held on you is deleted, just send an email to firstname.lastname@example.org and all traces of you will be removed from the systems asap.
Now thats all the boring stuff done and dusted.